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ProFile - License Deactivation request
TTBinc - New Voucher Request
Escalation Follow-up Template
INV Creation - Tier 2 ONLY
Product:
ProFile
ProTax
TTBinc
Module/Version:
Is customer on the line right now/ How long?:
What is the customer trying to do?
What is stopping them?
What KBs, INVs and other resources have you utilized?
What intermediate and advanced troubleshooting have you done already?
What do you need Tier 2 to do?
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Company ID:
PC (name of the computer they want to deactivate):
LK (License key):
Primary / Verified:
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Year?:
Purchased From?:
Reason?:
Troubleshooting?:
Additional?:
Resolution?:
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Product:
ProFile
ProTax
TTBinc
Module/Version:
Escalation Case Number:
Assigned T2:
Comments:
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Customer is attempting to:
Actual outcome/behavior:
Expected outcome/behavior:
Troubleshooting:
Issue Reproducible?:
Steps to duplicate:
Workaround:
Customer impact:
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